SafeHaven Terms of Use & Privacy Policy

1. Introduction.

The Medical Society of Virginia and/or one or more of its affiliated entities (“MSV,” “we,” “us,” or “our”) owns and operates SafeHaven™ (“SafeHaven”), a proprietary professional program designed to address issues related to career fatigue and wellness among qualifying health care professionals. This document contains (1) the SafeHaven Terms of Use (the “Terms”), which govern your access to and use of the SafeHaven website, software, and related services (collectively, the “Services”), and (2) the SafeHaven Privacy Policy (the “Policy”), which describes how we collect, use, and share information.

By accessing or using the Services, you agree to the Terms and acknowledge the data practices described in the Policy. We may update this document from time to time by posting a revised version and updating the “Last Modified” date below. Questions? Contact us at [email protected].

2. Definitions.

In these Terms, \”Personally Identifiable Information\” means information that identifies you, which may include name, gender, age, professional licensing information (license number, year of licensure, specialties), street address, email address, billing address, associated names, and certain financial information. It may also include information you submit about your organization or other individuals (including their name, gender, age, medical information, and other information). \”User Information\” means all Personally Identifiable Information and any other information described in this Policy, including the internet protocol (\”IP\”) address of a user’s computer. \”Aggregate\” information is combined data about multiple users. Information is \”anonymized\” if it does not identify, and cannot reasonably be used to identify, an individual person or entity.

Terms of Use

  1. Eligibility; Professional Use. The Services are intended for use by qualifying health care professionals and other individuals authorized by MSV (each, a “User”). You represent that you are at least 18 years old and have the legal capacity to agree to these Terms.
  2. Acceptable Use. You agree not to, and not to assist or enable others to:
  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorized access to accounts, systems, or networks.
  • Interfere with, disrupt, or degrade the integrity or performance of the Services (including through malware, scraping, or denial-of-service activity).
  • Reverse engineer, decompile, or attempt to discover source code or underlying components of the Services, except to the extent such restriction is prohibited by law.
  • Post, upload, transmit, or otherwise provide content that is infringing, defamatory, or violates the rights of others.
  1. Accounts; Registration; Security. If the Services require an account, you agree to provide accurate information, keep it current, and safeguard your credentials. You are responsible for all activity that occurs under your account.
  2. Intellectual Property; Limited License. The Services and all related content, software, and trademarks are owned by MSV or its licensors and are protected by applicable intellectual property laws. Subject to these Terms, MSV grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal, non-commercial professional use.
  3. Third-Party Services. The Services may integrate with or rely on third-party services (e.g., hosting, analytics, communications). Your use of third-party services may be subject to their separate terms and policies, and MSV is not responsible for third-party services.
  4. No Medical Advice; No Emergency Use. The Services do not provide medical care or medical advice and are not a substitute for professional diagnosis, treatment, or emergency services. Do not use the Services in emergencies. If you believe you are experiencing a medical emergency, call 911 or seek emergency assistance immediately.
  5. Disclaimers. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MSV DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MSV DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
  6. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MSV OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  7. Indemnification. You agree to defend, indemnify, and hold harmless MSV and its affiliates, officers, directors, employees, contractors, and licensors from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Services; (ii) your violation of these Terms; or (iii) your violation of any rights of another.
  8. Suspension; Termination. MSV may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms or if continued access could create risk or harm to MSV, Users, or third parties. Upon termination, the license granted to you under these Terms ends.
  9. Governing Law; Venue. These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles. Any dispute arising out of or relating to the Services or these Terms will be brought in the state or federal courts located in Virginia, and you consent to personal jurisdiction in those courts.
  10. Changes to These Terms. We may modify these Terms from time to time by posting an updated version. Unless otherwise stated, updates are effective when posted. Your continued use of the Services after an update becomes effective constitutes acceptance of the updated Terms.

Privacy Policy

  1. Information We Collect and How We Use It.

We use information primarily to operate, secure, and improve SafeHaven. When you visit the SafeHaven website, we may collect and store the domain name and host from which you access the internet (e.g., aol.com), the IP address of your computer, your browser software and operating system, the date and time you access the website and the internet address of any website from which you link directly to the SafeHaven website or to which you link after visiting the website, as well as other information relating to your use of the website. We may use this information to monitor compliance with our applicable terms of use agreements, measure the number of visitors and repeat visitors to sections of the SafeHaven website, calculate the average time spent at the website, and determine from where our visitors link and to where our visitors link from the website, in order to help us make the website more useful, for internal marketing purposes, and for other purposes that we may determine from time to time. We may also share your Personally Identifiable Information with (i) third parties which provide services to MSV in order to optimize the SafeHaven website or services, including through analytics, email services providers and data verifiers; (ii) third parties who provide services to MSV in relation to the operation of the SafeHaven website and services; (iii) any auditors, contractors or other advisers auditing any of MSV’s business processes; and (iv) any potential purchasers or investors in SafeHaven or MSV. For example, we may organize and analyze IP addresses and related information so that we can provide efficient service, enhance security, monitor appropriate usage, and produce traffic volume statistics. This type of information may be shared with third parties, such as when we aggregate and disclose site traffic and other information for marketing and commercial purposes, including aggregating such data as part of a third-party hosted “data lake” for analytics purposes. We do not sell identifiable personal information.

B. Use and Disclosure of Data for Marketing and Research Purposes.

We may use Personally Identifiable Information you give us to send you marketing materials about products and services and to facilitate our efforts to market to third parties, as subject to applicable law. For example, we may assess information to determine the number of individuals subscribing to the SafeHaven service or the various reasons individuals wish to access SafeHaven resources and share that information (without sharing individual names) with third parties for marketing purposes. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

We may also contact you to request consent for use and disclosure of information for research purposes. If you or a subscriber consents to allow use and disclosure of information for research, we may also use and disclose information for research purposes and/or to assist others in conducting research, but Personally Identifiable Information would not be publicly disclosed in connection with any such research.

C. Use and Disclosure of Data for Compliance Purposes.

We may share your Personally Identifiable Information and other information in limited circumstances if we have reason to believe that it is necessary to: (i) comply with law, regulation, subpoena, request by an applicable authority or court order; (ii) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues; (iii) enforce the provisions of this Policy or any other agreements between you and MSV, including investigation of potential violations; or (iv) protect against harm to the rights, property or safety of MSV, its partners, its affiliates, its users or the public.

D. No Obligation to Provide Information; Privileges.

You are not legally required to provide Personally Identifiable Information to use the SafeHaven website or services. However, certain features and services may not be available, or may function differently, if you choose not to provide specific information.

Except as otherwise described in this Policy, we do not disclose Personally Identifiable Information to third parties without your consent.

To the extent any information you provide is subject to legal privilege or confidentiality protections under applicable law, MSV will take reasonable steps to respect and maintain those protections when sharing information with third parties. However, once information is disclosed to a third party as permitted under this Policy, MSV may not be able to control how that third party manages or further discloses the information.

  1. Cookies.

Cookies are small text files that the SafeHaven website may send to your browser for storage on the hard drive. The use of cookies is a standard practice among internet websites. A cookie cannot read your hard drive or read cookie files created by other websites. Cookies can make use of the SafeHaven website easier by saving your status and preferences upon visits to the SafeHaven website. The cookies are refreshed every time the website is entered. Most browsers are initially set to accept cookies, but you may be able to change the settings to refuse cookies or to be alerted when cookies are being sent. Although you may have the ability to modify your browser and reject certain cookies, it may affect your use of the SafeHaven website and services.

  1. Your Choices.

Your use of the SafeHaven website, software, and services is voluntary. By accessing or using SafeHaven, you consent to the collection, use, and disclosure of User Information as described in this Policy.

If you do not wish for your information to be used as described herein, you may contact us at [email protected]. Please note that limiting or withdrawing consent for certain uses of information may affect our ability to provide some SafeHaven features or services. Any such requests will be addressed in accordance with applicable law and our operational requirements.

  1. Limits of Data Protection.

MSV takes reasonable administrative, technical, and organizational measures to protect User Information and Personally Identifiable Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Accordingly, while we strive to safeguard your information, MSV does not warrant or guarantee the security of any information you transmit to or receive through the SafeHaven website, software, or services. To the extent permitted by law, MSV and its contractors are not responsible for any loss, harm, or damage resulting from unauthorized access to information, or from the actions of third parties to whom information is disclosed in accordance with this Policy.

  1. User Rights and Retention.

A. Sale of Personally Identifiable Information. 

MSV does not sell Personally Identifiable Information for third party marketing, however, you have a right to request that we disclose to you: (1) the categories of personal information that we may sell and the identity of the third parties to whom such personal information was sold; and (2) the categories of personal information that we disclose for a business purpose and the identity of the persons to whom such personal information was disclosed for a business purpose. A consumer shall have the right, at any time, to direct a business that sells personal information about the consumer not to sell the consumer’s personal information. Your requests will be dealt with in accordance with applicable law.

B. Retention of Personally Identifiable Information.

We will retain Personally Identifiable Information for the duration required to provide the SafeHaven services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies and agreements. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected. We will keep records as required by applicable laws and regulations.

  1. Other Information.

A. MSV is Not a Covered Entity/Business Associate Under HIPAA.

MSV is not a covered entity or a business associate of any covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”) for the purposes of any data received or transmitted through the SafeHaven website. Users that are covered entities (as defined under HIPAA) expressly acknowledge and agree that, to the extent MSV receives, transmits, creates, or maintains any protected health information (as defined under HIPAA), no such actions are undertaken by or on behalf of a covered entity.

B. MSV is Not a Provider of Medical Care.

MSV does not provide medical care, and the user acknowledges that any duties to provide or obtain health care services lie solely with the user or health care professionals. The SafeHaven services are designed to facilitate certain storage and exchange of non-critical information. SafeHaven services are not intended for use in emergencies and are not designed or intended for use in any situation where failure or fault of any kind could lead to death or serious bodily injury to any person, or to severe physical or environmental damage (“High Risk Use”). Users are not permitted to use the services in, or in conjunction with, High Risk Use.

  1. Assignment.

Subject to applicable law, we may transfer or assign information, without any notice, and without a need to receive your consent, to any third party as a result of change of control, consolidation, merger, acquisition or reorganization. You acknowledge that in the event of bankruptcy, insolvency or receivership, we may have no control over the use and transfer of Personally Identifiable Information.

  1. Updates to This Privacy Policy.

We may update this Privacy Policy from time to time. Please check the “Last Modified” line below to see when it was last updated. Any changes become effective when we post the revised Privacy Policy on the SafeHaven website.

Last Modified: May 20, 2026